Returns and refunds.

Every OCM Labs module ships as unencrypted source code delivered over Composer. A return is not a matter of posting a box back, so here is exactly how it works.

The 30 day guarantee

If a module cannot be made to work on a supported Magento 2 or Adobe Commerce installation, and our support team cannot resolve it, you get a full refund. You have 30 days from the date of purchase to raise the request.

We would rather fix the problem than take the money back, so a refund request always starts as a support ticket. Most issues turn out to be a cache, a compile step, or a conflicting third party module, and those we can usually sort out same day.

What qualifies

• The module does not install, compile, or run on a Magento version listed as supported on its product page.
• The module does not do what its product page and documentation say it does.
• The module conflicts with stock Magento or with Hyva in a way we cannot resolve or work around.
• You were charged twice, or charged for a renewal you had already cancelled.

What does not qualify

• You bought the wrong module, or bought a module you decided you no longer need, more than 30 days ago.
• The module works as documented but not as you hoped. Check the documentation and ask us before you buy if you are unsure.
• You need a feature the module has never claimed to have. Tell us anyway, because it may be on the roadmap.
• The problem is caused by a heavily customised installation, an unsupported Magento version, or another vendor's extension, and we have offered a workable fix that you have declined.
• The license term has expired and you are asking for a refund on an earlier term you already used.

How to request a refund

1. Open a support ticket from your account dashboard, or email us if you cannot sign in.
2. Tell us the order number, the module, your Magento version and edition, and what is going wrong. Logs and the exact error help.
3. We respond within one business day and work the issue with you.
4. If we cannot get it working, we issue the refund to the original payment method. Card refunds normally clear within 5 to 10 business days, depending on your bank.

What happens after a refund is issued

The license for that module ends. Your Composer credentials for the refunded package are revoked, and you must remove the module from any installation where it is running and delete any copies of the source you hold. Refunds are issued on that understanding.

Renewals

A renewal extends your updates and support for a further 12 months. Renewals are optional and are never charged automatically without notice. If a renewal is charged in error, tell us and we will refund it in full.

Because your installed version is never revoked at expiry, cancelling a renewal does not break your store. See the license agreement for what you keep.

Your statutory rights

Nothing here limits any right you have under the consumer law that applies to you. Where that law gives you a stronger remedy than this policy, that law wins.

Questions

Ask before you buy rather than after. Get in touch and a developer, not a sales team, will answer.