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Orange Collar MediaOrange Collar Media
MAGENTO OPEN SOURCE · ADOBE COMMERCE · SINCE 1.X

Magento Support & Maintenance Services

The kind that keeps your store selling while you run the business.

Talk to a Magento developerGet a free store audit
Magento support and maintenance team monitoring store health dashboards
1.xIN MAGENTO SINCE VERSION 1 · 18 YEARS
60sMONITORING INTERVAL · MULTIPLE GLOBAL LOCATIONS
U.S.DENVER-BASED CERTIFIED DEVELOPERS
2.4.xCURRENT TARGET · OPEN SOURCE & ADOBE COMMERCE

MAGENTO SUPPORT SERVICES

Everything a Magento store needs.

Nº 01

Magento Maintenance Plans

Patches, monitoring, backups, and upgrades handled on a monthly plan, so a skipped update never turns into an outage.

Nº 02

Magento Emergency Support

Store down or checkout broken? Tell us what's happening and a certified Magento developer is on it within 3 hours, usually sooner.

Nº 03

Magento Security Patching

Timely Adobe Commerce and Magento Open Source patch updates, applied and tested before attackers get there first. Stay protected, stay PCI-compliant.

Nº 04

Magento Performance Optimization

Hyvä Theme, Varnish, Redis, and MySQL tuning from specialists. Every second of load time costs conversions - we chase Core Web Vitals that convert.

Nº 05

24/7 Magento Monitoring

Your store checked every 60 seconds from multiple global locations. New Relic APM, real-time alerts, guaranteed uptime SLAs, and emergency response from a real developer.

Nº 06

Magento Version Upgrades

Safe upgrades from any Magento 2.4.x release to the current target, with zero data loss. Extension compatibility verified, PHP 8.x handled, staged and tested before anything touches production. The upgrade assessment is free.

Nº 07

Magento Bug Fixes

500 errors, broken checkouts, payment gateway conflicts. Store down during peak hours? Emergency support with rapid response times.

Nº 08

Custom Magento Development

Modules, API integrations, and checkout customization built on clean architecture - service contracts, dependency injection, and testable code included.

Nº 09

Magento Extension Support

Amasty, Mirasvit, and Mageplaza configuration, conflict resolution, and installation. We untangle the extension pile-ups other teams walk away from.

Nº 10

Magento Code Audits

Outdated code, unused extensions, and quick fixes that became permanent problems. We identify the technical debt and hand you a roadmap, not a lecture.

Nº 11

Staging & Deployment

Git workflows, CI/CD pipelines, and blue-green zero-downtime deploys with instant rollback. Deploying straight to production is a habit we'll break for you.

Nº 12

Magento 2 Migration

Still on Magento 1, or stuck mid-migration? We move stores to Magento 2 with data, SEO equity, and customizations intact.

Nº 13

Adobe Commerce Support

Enterprise Adobe Commerce Cloud support from U.S.-based, Adobe Certified experts: ECE-Tools upgrades with zero downtime, native B2B, ERP integrations, and SLAs written for stores processing millions in annual revenue.

Nº 14

Hire a Magento Developer

Certified, Denver-based Magento developers by the block or by the month. No recruiting cycle, no offshore handoffs.

PRICING

Two ways to buy. The rate's on the page.

Magento support is sold in 20-hour blocks. Pick the way that fits how you work.

ON-DEMAND12-MONTH CONTRACT
RATE$190/hour$160/hour
BLOCK20 hours - $3,80020 hours/month - $3,200/month
COMMITMENTNone. Buy a block when you need it.20 hours a month for 12 months
YOU SAVE-$30/hour. About $7,200 a year.
BEST FOROccasional fixes and one-off workA developer on your books every month

Same team, same 20-hour block either way. The contract just buys you a lower rate for committing. On-demand blocks are good for 60 days. Contract hours roll over month to month, and the idea is to use them within about 60 days rather than bank them.

Buy a support block · Talk about a contract

Magento support developer on call at a keyboard with headset

WHY MERCHANTS CALL US

Support that answers the phone.

You talk to the developer.

When you call, you reach a real Magento developer - not a script-reading support agent. No escalation queues, no account-manager telephone game. Client to engineer, direct.

Both editions, one team.

Magento Open Source and Adobe Commerce, supported by the same Denver-based team that's been in the platform since version 1.x. We've seen every way a store can go wrong.

We fix stores we didn't build.

Most of our support clients arrived with someone else's code. Audit first, judgment never - you get a plan and a working store, whoever wrote it.

THE TRACK RECORD

Why teams stay.

We don't churn clients. Several have been with us six and seven years. The track record does the talking: 800+ stores built and supported since 2008, on Magento since 1.x, a Hyvä partner, and a Denver team of certified developers.

Merchants use us for the full spread of Magento technical support: 24/7 Magento support through round-the-clock monitoring, Magento 2 support on both editions, and Magento website support for the small design and dev changes in between. On paper we're a Magento support agency; in practice you talk to the developer, not an account manager.

“I have been working with Orange Collar Media for over 7 years and they are, hands down, the best Dev company I've ever dealt with. We talk on a regular basis to discuss issues, potential improvements, and collaborate on deciding where our dev work spend will make the greatest impact to the bottom line.”

KEVEN E · POOLDAWG · MAGENTO SUPPORT CLIENT · 7+ YEARS

FREE STORE AUDIT

Get a free Magento store audit.

QUESTIONS MERCHANTS ASK

Magento support FAQ.

Do you support both Magento Open Source and Adobe Commerce?+
Yes. The same team supports Magento Open Source and Adobe Commerce, and has since the Magento 1.x days. Patching cadence, upgrade paths, and B2B features differ between editions - we handle both, and we'll tell you honestly if you're paying for an edition you don't need.
What happens when my store goes down at 2am?+
Our monitoring checks your store every 60 seconds from multiple global locations, so we usually know before you do. Alerts route to a real Magento developer with emergency response - not a ticket queue that opens at 9am. Uptime SLAs are part of every monitoring plan.
What's your response time if the store goes down?+
Emergencies get a developer on it within 3 hours, usually sooner. If your store is down right now, send the form on our Magento emergency support page and a developer picks it up.
How much does Magento support cost?+
$190/hour on-demand, sold in 20-hour blocks ($3,800). On a 12-month contract it's $160/hour with a 20-hour monthly commitment ($3,200/month). Same team either way. We'll still run a free audit first, because a clean Magento 2 build and a patched-together Magento 1 site need very different attention.
What's the difference between on-demand and a contract?+
On-demand has no commitment. You buy a 20-hour block when you need one, at $190/hour. The contract locks a lower rate, $160/hour, in exchange for 20 hours a month for a year. Committing saves you $30 an hour, about $7,200 over the year.
Do unused hours expire?+
On-demand blocks are good for 60 days from purchase. On a contract, unused hours roll over month to month. We ask that you use them within about 60 days rather than let them stack up, so the work stays current with your store.
Do you take over a store another agency built?+
Yes. We start with an audit so we know what we're inheriting before we touch anything.
Do you handle security patches?+
Every plan. We test each patch on staging before it goes near production.
Can you support Magento 1?+
Yes, though we'll also be honest about when a migration to Magento 2 / Adobe Commerce costs you less than keeping 1.x alive.
My store is on an old Magento version. Where do I start?+
Start with the free upgrade assessment. We audit your current installation - customizations, extensions, PHP version - and hand you an upgrade plan with a timeline and risk assessment. Adobe only patches recent versions, so every release you skip is unpatched exposure.
Can you work with my in-house team or existing agency?+
Yes, and it works best when your team talks directly to ours. We slot in as the Magento specialists alongside in-house developers, designers, or another agency - deployment pipelines, code review, and staging workflows keep everyone out of each other's way.
Do you fix Magento stores you didn't build?+
That's most of what support is. The majority of our support clients came to us with another team's code. We start with an audit, tell you what we found in plain language, and fix in priority order - revenue-blocking issues first.

Your Magento store deserves a developer on speed dial.

Talk to a Magento developer