24/7 Magento Monitoring & Support
Your store checked every 60 seconds from multiple global locations, with New Relic APM, real-time alerts, and SLA-backed response times - 15 minutes for a site down, not a ticket queue that opens at 9am.
What we monitor
| MONITORING INTERVAL | Every 60 seconds, multiple global locations |
|---|---|
| APM | New Relic |
| CRITICAL (SITE DOWN) | 15-min response, 4-hour resolution target |
| HIGH (MAJOR FEATURE BROKEN) | 1-hour response, 8-hour resolution target |
| MEDIUM (DEGRADED PERFORMANCE) | 4-hour response, 24-hour resolution target |
Our process
Detect
Homepage, PDP/PLP, cart, checkout, payment gateway, and integrations checked every 60 seconds from multiple locations.
Classify
Every incident triaged by severity: site down, major feature broken, degraded performance, or minor issue.
Respond
SLA-backed response times by severity, from 15 minutes for a full outage down to next business day for minor issues.
Report
Monthly health reports covering disk space, SSL expiration, database growth, memory leaks, and cron job failures.
A missed cron job failure or a slowly filling disk rarely causes an outage today - it causes one in three weeks, at the worst possible time. Proactive monitoring for disk space, SSL expiration, database growth, and memory leaks is what catches these before they become the 2am page.
✦ QUESTIONS MERCHANTS ASK
24/7 Magento Monitoring & Support FAQ.
How often do you check my store?+–
What happens when my store goes down?+–
What tool do you use for performance monitoring?+–
Do you monitor more than just uptime?+–
Do I get regular reporting?+–
✦ KEEP EXPLORING
Related services.
Magento Bug Fixes & Issue Resolution
A broken checkout loses sales. A 500 error destroys customer trust. We resolve critical issues - checkout failures, payment gateway conflicts, server errors - in under an hour when revenue is on the line.
Accelerate Your Magento Store's Performance
A one-second delay in page load can cost 7% of conversions. We tune Hyvä, Varnish, Redis, MySQL, and PHP-FPM to hit Core Web Vitals that convert - LCP under 2.5 seconds, sub-100ms interactivity, Time to First Byte under 200ms.
Magento Staging & Deployment
Deploying changes directly to production is risky. A proper staging environment and deployment pipeline protects your store and enables confident releases - with zero-downtime deployment and one-command rollback.