Magento Emergency Support
Store down or checkout broken? Get a certified Magento developer on it now.
If your store is down or the checkout is failing, you're losing sales every minute. You don't need a discovery call. You need someone who knows Magento to find the cause and fix it.
That's this. Tell us what's happening and we start diagnosing.
What we fix under pressure
The failures that take a store down, and what usually causes them:
- Checkout broken - payment gateway conflicts (Stripe, PayPal, Braintree, Authorize.net, Amazon Pay), shipping or tax calc errors, guest-checkout failures
- 500 / white screen - PHP memory limits, corrupted core files,
var/generatedpermissions, a bad deploy - Site down - database connection failures, cache/Redis issues, a crashed cron
- Hacked or defaced - malware cleanup, patch the hole, restore from clean backup
- Post-deploy breakage - a change went to production and took something with it
How it works
Tell us what's happening.
Symptoms, when it started, what changed.
We diagnose.
We reproduce it, isolate the cause, and tell you what we found.
We fix and verify.
On staging where we can, then live, then we confirm it holds.
We tell you how to stop it recurring.
Usually that's a maintenance plan.
Send the form and a developer is on it within 3 hours, usually sooner. You'll get a confirmation the moment it lands so you know it's in motion.
After the fire's out
Most emergencies we get called into were preventable. Once you're back up, we'll tell you honestly whether a maintenance plan would have caught it. No pressure if you'd rather keep us on speed dial instead.
✦ QUESTIONS MERCHANTS ASK
Magento Emergency Support FAQ.
How fast can you respond?+–
Do you help stores you've never worked on?+–
What does emergency work cost?+–
✦ KEEP EXPLORING
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Magento Maintenance Plans
The routine work that stops the 2am emergency from happening.
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Security patches applied within 24-48 hours of release, tested in staging first. Fifteen years of Magento experience, hundreds of stores secured, hundreds of SUPEE patches applied across enterprise installations without a single incident of downtime.