How to Contact Shopify Support

Shopify doesn't publish a phone number you can just dial, which is why this search exists. Here's every channel that actually works, fastest first, and the one case where none of them will help.

The channels

• Help Center (help.shopify.com) - start here. The contact options unlock after you search; that's deliberate.
• Live chat - through the Help Center's contact flow. The fastest channel for account and billing issues.
• Email - same flow; replies thread into your Shopify admin.
• X / Twitter - @ShopifySupport for outage status and public nudges when a ticket stalls.
• Community forums - community.shopify.com for peer answers, not official support.

Shopify Plus merchants get priority support through the same flow. [CONFIRM current channel details before publishing - Shopify changes these periodically.]

Before you contact them

Have your .myshopify.com URL, the email on the staff account, and screenshots of the error. For billing questions, pull the invoice number first. Tickets with specifics skip a whole round trip.

When Shopify support can't help

Shopify supports the platform. If the problem is your theme, an app conflict, or an integration, their answer will be some version of "contact a developer" - the code is yours, not theirs.

That second kind of problem is what our Shopify support and maintenance service exists for: a developer who knows your build, on it before it becomes an emergency.