System Settings

Support Tickets configuration lives under Stores > Configuration > OrangeCollar > Support Tickets. All options are store-view scoped, so multi-store installations can set a different admin notification inbox, sender identity, and template selection per store view.

General

Setting	Default	Purpose
Enable Support Tickets	Yes	Toggle the module on or off sitewide. When disabled, the frontend customer portal and the product page Support button are both hidden, and the admin controllers reject new submissions.
Admin Notification Email	(empty)	The recipient address for every admin-side notification: new tickets and new customer replies. Set this before going live - a blank value means admin notifications silently fail.
Email Sender	General Contact	The Magento email identity used as the sender for all five outgoing notifications. Any identity configured under Stores > Configuration > General > Store Email Addresses can be used.

Email Templates

Five selectors, one per notification event. Each defaults to a sensible shipped template. To customize any of them:

1. Go to Marketing > Communications > Email Templates > Add New Template.
2. Load the default template you want to override (pick it from the Template dropdown).
3. Edit subject and body, save under a recognizable name.
4. Return to Stores > Configuration > OrangeCollar > Support Tickets > Email Templates and select your custom template from the dropdown for that event.

Setting	Notification event
New Ticket - Customer Template	Confirmation to the customer who just opened the ticket
New Ticket - Admin Template	Alert to the Admin Notification Email that a new ticket was opened
New Comment - Customer Template	Notification to the ticket owner when an admin replies
New Comment - Admin Template	Notification to admin when a customer replies
Ticket Resolved - Customer Template	Confirmation to the customer when their ticket is marked resolved

All five templates receive the same variables, so any template body can reference the full ticket context: ticket_id, ticket_subject, ticket_status, ticket_priority, customer_name, customer_email, product_name, comment_message, view_url, account_url, admin_url.

Module Information

A separate Module Information panel on the same page shows the installed module version plus quick links to the ticket manager and this documentation site. Use it to confirm which version of the module is live on the store.

After changing settings

Flush the configuration cache so the admin sender and template selections are picked up by the notification service:

bin/magento cache:flush config

Frontend toggle changes (enable/disable) also need the full page cache flushed:

bin/magento cache:flush config full_page