24/7 Magento Monitoring & Support

Round-the-Clock Magento Monitoring & Support

Your e-commerce store doesn't sleep, and neither does our monitoring. At Orange Collar Media, we provide 24/7 Magento monitoring and support that catches issues before they impact your customers and revenue.

Real-Time Uptime Monitoring

We monitor your store from multiple global locations every 60 seconds. Our monitoring covers:

• Homepage and critical landing pages
• Product detail pages and category pages
• Cart and checkout flow
• Payment gateway connectivity
• Third-party integration endpoints

When we detect an issue, you're notified immediately via email, SMS, or Slack—and our team is already investigating.

New Relic APM Integration

New Relic Application Performance Monitoring gives us deep visibility into your Magento application. We track:

• Transaction response times and throughput
• Database query performance
• External service calls and API latency
• Error rates and exception tracking
• PHP memory usage and CPU utilization

This data allows us to proactively identify performance degradation before it becomes a customer-facing issue.

Emergency Response SLAs

When critical issues occur, response time matters. Our support tiers include:

• Critical (Site Down): 15-minute response, 4-hour resolution target
• High (Major Feature Broken): 1-hour response, 8-hour resolution target
• Medium (Degraded Performance): 4-hour response, 24-hour resolution target
• Low (Minor Issues): Next business day response

Proactive Issue Prevention

Our monitoring doesn't just alert on failures—it predicts them. We watch for:

• Disk space approaching capacity
• SSL certificate expiration
• Database table growth anomalies
• Memory leaks in long-running processes
• Cron job failures

Monthly Health Reports

Every month, you receive a detailed report covering uptime statistics, performance trends, issues resolved, and recommendations for improvement. We believe in transparency and keeping you informed about your store's health.

U.S.-Based Support Team

When you call, you talk to a real Magento developer—not a script-reading support agent. Our Denver-based team has deep Magento expertise and can troubleshoot complex issues without escalation delays.

Never worry about downtime again. Contact us to discuss our monitoring packages.